Order Processing
Orders will be processed within 1-3 business days after full payment is received. Tracking numbers will be updated as soon as they become available.
Multiple packages of the same order may arrive from different fulfillment centers, or at different times depending on the availability of the item.
If the item you ordered is temporarily out of stock, you will be contacted by our customer service representative. You can choose to wait for re-stocking or cancel your order.
About Shipping
Our goal is to ensure that the items are delivered to our customers as quickly as possible.
All products sold on ikier.com are guaranteed to be delivered within 30 days. If you have not received your products after this time, you are entitled to a full refund after a postal inspection.
About Import Tax
Most of our products are stocked in US & European warehouses. In this case, most of the customer's orders will be shipped from the corresponding warehouses, so customers from EU member states and the US do not need to pay any customs duty. Orders from other countries will be shipped from the Shenzhen Warehouse in China, and most of the orders will incur customs duty, which is borne by the customers themselves.
However, if the products are out of stock in the US or EU countries' warehouses, we will also ship them from Shenzhen, China. In this case, customers from EU member countries need to bear the customs duty by themselves.
Don't worry, we will contact customers in advance if they need to bear the customs duty.
Shipping Methods & Shipping Time
After shipping, you will receive a shipping email with the tracking number. Normally you can track your package at:
- https://www.17track.net
a. Total delivery time = Processing time + Shipping time
Processing time = the time between the time you place your order and the time of shipment
Shipping time = the time between shipping and delivery of your order to you
b. Processing Time
In this part we ask you for 24-48 hours for quality control and arrange a suitable shipping. After the package is shipped, we will send you an e-mail with the shipping information.
c. Shipping Methods
We normally use DHL UPS FedEx USPS as courier. The shipping methods vary depending on the shipping method / warehouse. Please see the following table for details:
For detailed information on standard delivery and express delivery, choose your shipping country or shipping region from below:
|
Country or Region |
Shipping Method |
Ships From |
Shipping Time (Working Days) |
Shipping Fee |
|
United States |
FedEx/ UPS/ USPS |
United States Or China |
3-5 |
Free |
|
EU Countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden |
DHL/ UPS |
Germany Or Czech Or China |
3-5 |
Free |
|
Asian Countries: Macau SAR, Hong Kong SAR, Indonesia, Taiwan, Bangladesh, Nepal, Brunei, Singapore, Japan, Thailand, Philippines, Vietnam, Korea, Malaysia, Mainland China, Russia |
4PX/ FedEx/ DHL/ UPS |
China/ Russia |
3-7 |
$19 |
|
United Kingdom, Cyprus, Switzerland, Norway, Puerto Rico |
4PX/FedEx/ DHL/ UPS |
China |
3-7 |
$29 |
| Canada, Australia, New Zealand, Mexico, Colombia, Chile, Peru, Argentina, Qatar, India, Kuwait, Brazil, Turkey, Israel, Guadeloupe, French Guiana, Reunion, Mayotte, United Arab Emirates, South Africa, Serbia, Guatemala, Pakistan, Sri Lanka, Saudi Arabia, Oman, Maldives, Fiji, Uganda, Botswana, Rwanda, Nigeria, Morocco, Mauritius, Zimbabwe, Namibia, Mozambique, Zambia, Algeria, Iceland, Monaco, Georgia, Bosnia and Herzegovina, Albania, Montenegro, Uruguay, Curacao, El Salvador, French Polynesia, Seychelles, Guernsey, Martinique, Egypt, Armenia | 4PX/FedEx/ DHL/ UPS | China | 3-7 | $49 |
The shipping time is a estimated time. Invalid address, customs clearance procedures, the bad weather or other reasons will lead to a longer delivery time than expected.
Note:
1- Working days: Working days refer to Monday ~ Friday (except on holidays and weekends)
2- The time we write is the estimated general delivery time. The exact delivery time depends on where you are and where your package comes from. If you need more information, please contact our customer service. We will answer your question as soon as we have seen your e-mail
If you have any further questions, please contact: support@ikier.com